Warranty & service
We provide a warranty on all our bicycles and provide service as defined here.
Our warranty and service serve three purposes:
1) You should know that we take pride in our craft and want to correct our own mistakes.
2) You should know that we want to ensure that bicycles sold by us stay running for a long time.
3) You need to know exactly what to expect and what not to expect.
First and foremost, we will and must comply with Danish complaints law . It gives the customer a number of rights in the event of a purchase with existing defects and deficiencies.
If we have made a mistake, it must be corrected. There is not much to discuss there. However, there are many situations where it can be difficult to assess how a given problem arose, and to assess whether it is due to a defect at the time of purchase. It is therefore crucial that you:
a) Come to us with the bike as soon as possible after a problem has occurred.
b) Not trying to fix the problem yourself
c) Not asking others to fix the problem.
If we (or you) can prove that a problem is due to a defect at the time of purchase, it is very easy. Then we will cover the repair within the limits of the warranty. If we can prove that the problem is due to wear and tear, impact, vandalism or other factors that occurred after purchase, then it is also straightforward. Then the warranty does not cover.
If we are in doubt and can neither prove one thing nor the other, then it is immediately worse. There is nothing else to do here than to talk together and agree on something that makes everyone happy. Fortunately, this is in everyone's interest, so it will never be worse than to talk to each other a little and find a solution.
When you use the word ' guarantee ' you must give your customers something more than just a right of complaint. In addition to the right of complaint, we provide the following guarantees and services on all used bicycles sold at Buddha Bikes. Our guarantee is conditional on normal use, and therefore does not cover damage to bicycles used for sports, inappropriate riding or cases of vandalism, traffic accidents or similar incidents.
EXTENDED WARRANTY INCLUDING PUNCTURE GUARANTEE
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The warranty period has been extended to 3 years on all bicycles.
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On bicycles over 4800 kr, the warranty period is extended to 5 years.
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6 months full warranty on all bicycles in "Nature" or "Gold" category, with the exception of vandalism, misuse or accidents. Including puncture warranty. All repairs during the first 6 months will therefore be covered by the warranty.
SERVICE
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Right of withdrawal within 7 days of purchase, however, we may charge a return fee because we have to inspect the bike again before we can present it to someone else. The amount of the return fee corresponds to the current price for an inspection.
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20% discount on repairs as long as the original buyer still owns the bike (excluding repairs and tube changes)
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A free service inspection of the bike within 2 months of the purchase date
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Always quick correction of any errors and deficiencies: Same day if possible
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Always free and competent advice both before and after purchase
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Almost always a loaner bike available while we make your own